ORDERS & PAYMENTS
WHICH SIZE SHOULD I ORDER?
Our garments have an oversized style, so we recommend you to take a look at the size guide of the products before you select the size. In addition, you can take as a reference the height of the models and the size they wear in the photos. You can find this information in the product description of each product.
If you still have doubts about which size to choose, do not hesitate to contact us for help through this link (click here), our email info@yuxus.es or Instagram @yuxus
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept the following payment methods:
Visa, MasterCard, American Express, Apple Pay, Google Pay, Maestro, iDEAL, Bancontact, Shop Pay, & PayPal.
We also offer the possibility of paying in three comfortable times with no interests with Klarna.
HOW CAN I CANCEL MY ORDER?
If your order hasn’t been prepared yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information here.
On the contrary, if we cannot modify nor cancel your order, you will have to request a return or exchange.
WHAT IF I RECEIVE THE WRONG PRODUCT?
Even though this rarely occurs, mistakes can happen; hence, you might receive the wrong product. In this case, contact us clicking here or via email info@yuxus.es
We will be delighted to fix the issue and send you the correct product as soon as possible.
WHAT SHOULD I DO IF MY PAYMENT DOES NOT GO THROUGH?
If your pament failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us or reach us via email info@yuxus.es
SHIPPING
HOW LONG DOES SHIPPING TAKE?
Since shipping varies significantly depending on the destination, please check our shipping policy (click bere) for the estimated shipping times.description of each product.
IBERIAN PENINSULA (Spain & Portugal):
24/48H express shipping.
BALEARIC & CANARY ISLANDS:
24/48H business days.
FRANCE, GERMANY, ITALY, NETHERLANDS & UK:
24/72H business days.
REST OF EUROPE:
24/72H business days.
EEUU AND CANADA:
24/72H business days.
HOW CAN I TRACK MY PACKAGE?
When your order ships, you will receive an email from the shipping company containing the tracking information of your order.
BY WHICH SHIPPING COURIER WILL MY ORDER BE SHIPPED?
We use different couriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email from the corresponding courier. As well as any relevant tracking information you might need.
If you have more questions, don't hesitate and contact us clicking here or through email info@yuxus.es
RETURNS & EXCHANGES
HOW LONG DO I HAVE TO REQUEST A RETURN OR EXCHANGE?
We allow up to 15 days since you receive your order to request a return or exchange.
IF I AM NOT HAPPY WITH MY PURCHASE, CAN I RETURN OR EXCHANGE IT?
If you are not entirely satisfied with your recent Yuxus order. We will gladly accept any items that are in new condition and have not been worn, washed, or altered.
All returns and exchanges must be done according to the guidelines of our Return and Exchange Policy.
IS THERE A CHARGE FOR MAKING A RETURN?
Yes. Returns cost the same amount as regular shippings. If you want to return a product, you will have to pay the same amount you paid for shipping.
Exchanges are free for Iberian Peninsula only. For more information, check our Returns and Exchange page (click here).
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Please allow up to 14 days for us to receive and process your return. You will receive an email notification upon the completion of return processing.
